Last Christmas order dates:
Free standard worldwide – Sun 13th December
FedEx worldwide – Fri 18th December
Estonia – By parcel machine: Fri 18th December. Tallinn Studio pick-up: 23th December.
Your order will normally be dispatched next working day from receiving your order confirmation and payment. We will inform you by email when we have received the order and when we have dispatched it. We will always do our best to inform you about any delay.
You can choose between Free Standard Delivery and Express Delivery with Fedex.
Free Standard Delivery
All full-priced items come packed in beautiful black garment bags with a gold Kriss Soonik cat logo or in our luxurious tissue paper.
Normal postal lead times are:
Estonia: 1-3 working days via SmartPOST or Omniva parcel machine
UK and Europe: 5-7 working days
Rest of the World: 7-14 working days
But please allow up to 21 days for delivery.
Express Delivery with Fedex
There is a fixed worldwide express delivery fee of 30 EUR. All full-priced items come packed in beautiful black garment bags with a gold Kriss Soonik cat logo or in our luxurious tissue paper.
These packages will be sent out via FedEx with guaranteed delivery between 1-3 working days.
Exchanges and Refunds
If you are not completely satisfied with your purchase we will happily offer you an exchange or refund within 14 days of receipt, provided the items are unworn and in perfect condition.
If you would like a refund or exchange, please contact us via email at email@example.com for specific instructions.
When emailing us, please state your order number, your reason for return and if a refund or exchange is preferred. Once we receive your email we will send you our return address. Please send items back by a recorded method or request proof of postage, as we will not be held responsible for any items lost in transit. Please note postage costs will not be reimbursed on refunded or exchanged items.
For any questions, contact us firstname.lastname@example.org and we´ll be glad to help you.