If you are not completely satisfied with your purchase we will happily offer you an exchange or refund within 14 days of receipt, provided the items are unworn and in perfect condition. For hygiene purposes, no refund or exchange can be accepted on knickers.

If you would like a refund or exchange, please contact us via email at sales@kriss-soonik.com for specific instructions. When emailing us, please state your order number, your reason for return and if a refund or exchange is preferred.
Once we receive your email we will send you our return address.

Please send items back by a recorded method or request proof of postage, as we will not be held responsible for any items lost in transit. Please note postage costs will not be reimbursed on refunded or exchanged items.

All Kriss Soonik products are manufactured to the highest quality. In the unlikely event of a fault, we will refund or exchange the item as soon as possible. In this case, we will be happy to refund the cost of returning the goods back to us.

We want to make sure that you are entirely satisfied with your purchase. If you require any further information, please do not hesitate to contact us on sales@kriss-soonik.com.